Welcome to TrustPro Services

We want our customers to be satisfied with our home cleaning services. This Refund Policy explains when refunds are available and how to request one.

1. Eligibility for Refunds

You may request a refund within 30 days of the service date if:

• The cleaning service was not completed as agreed

• There was a significant issue with the quality of service

• We are unable to resolve the issue after being notified

Refund requests made after 30 days will not be accepted.

2. How to Request a Refund

To request a refund, please contact us within 30 days of your service and provide:

• Your name and contact information

• The service date

• A brief description of the issue

We may request photos or additional details to better understand the concern.

3. Re-Cleaning Option

Before issuing a refund, we may offer a free re-cleaning to correct the issue. If the problem is not resolved after the re-clean, a refund may be issued.

4. Non-Refundable Situations

Refunds will not be provided if:

• The issue was not reported within 30 days

• The customer denied access to the home at the scheduled time

• The service could not be completed due to unsafe conditions

• Dissatisfaction is based on unrealistic expectations not agreed upon in advance

5. Payment Method and Processing Time

Approved refunds will be issued using the original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

6. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page.

7. Contact Us

If you have questions about this Refund Policy or need help with a refund request, please contact us through our website or by phone.

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